Refund & Return Policy

Last Updated: May 16, 2026

Returns

Returns are accepted within 30 days of delivery for eligible items that are unused, uninstalled, and in original condition, including original packaging, accessories, hardware, and documentation when applicable.

Items showing signs of installation, use, modification, damage, wear, fluid exposure, wiring, missing parts, or altered packaging may not be eligible for return or may be subject to a reduced refund at our discretion.

Opened items may be subject to inspection and approval before a refund is issued.

All returns must be authorized prior to being sent back. Unauthorized returns or returns sent without approval may be refused.

Non-Returnable Items

The following items are generally not eligible for return unless defective or incorrect:

Installed, used, modified, or damaged products
Products showing signs of installation, wiring, fluid exposure, or physical wear
Custom, special-order, or made-to-order products
Clearance or final sale items
Items missing original packaging, hardware, accessories, or documentation

Because FillBuddy contains electronic control components, wiring, and a water inlet valve assembly, products that have been installed, connected to plumbing or power, exposed to moisture/liquids, altered, improperly handled, or damaged during installation may not qualify for return eligibility.

Normal wear and tear is not considered a defect.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

We strongly recommend using a trackable and insured shipping method, as we are not responsible for return shipments lost or damaged in transit.

Refunds

Refunds are issued after the returned item is received and inspected.

Returned items may be documented by photo or video during inspection.

Approved refunds will be processed to the original payment method. Original shipping charges are non-refundable.

If an order qualified for free shipping, the actual outbound shipping cost may be deducted from the refund amount.

Please allow several business days for refunds to appear depending on your financial institution or payment provider.

Damaged, Incorrect, or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and include photos of the product, packaging, shipping box, and shipping label so we can assist promptly.

Items reported as defective may be subject to troubleshooting and testing prior to replacement or refund approval.

Customers agree to provide us a reasonable opportunity to diagnose and resolve issues before requesting a refund, replacement, or initiating a chargeback.

Failure to follow requested troubleshooting steps may affect refund or replacement eligibility.

If a product is determined to be functioning properly or damaged due to installation error, misuse, modification, improper handling, incorrect wiring, over-tightening, or exposure to liquids/moisture, the item may not qualify for refund or replacement.

Refused or Undeliverable Shipments

Orders returned to us as refused, unclaimed, or undeliverable may be refunded minus original shipping charges and any return shipping or carrier fees incurred.